Return and Refund Policy

Ladderjoy (ladderjoy.shop) is operated by FLIP BM MARKETING LLC. This Return and Refund Policy applies to purchases made through ladderjoy.shop and delivered within the United States.

1. RETURN REQUEST AND SHIPPING DEADLINES

Please request your return within 30 calendar days after receiving your item.

Once your return is approved and we provide the correct return address, shipping instructions and any applicable return label, please hand the parcel to the carrier within 14 calendar days.

The shipment deadline refers to the date the carrier accepts your parcel, not the date it arrives at the return facility. Please retain your shipping receipt and tracking number.

Delays caused by us in providing return instructions will not reduce your return shipping period. If you experience a problem meeting the deadline, contact us promptly for assistance.

These deadlines do not limit your rights under applicable law.

2. RETURN ELIGIBILITY

For change-of-mind returns, the item must be unused, unworn where applicable, and in its original packaging, with any original tags and included accessories. Proof of purchase is required. Your order number or order confirmation can help us verify your purchase.

These unused and original-packaging conditions do not apply where opening the packaging or reasonably using the product was necessary to discover a defect, damage, or that the item was incorrect.

Missing original packaging alone will not prevent us from addressing a defective, damaged or incorrect item.

Nothing in this policy limits your rights under applicable consumer law.

3. HOW TO REQUEST A RETURN

Email info@ladderjoy.shop with:

• Your order number or other proof of purchase.
• The item you wish to return.
• The reason for your return.
• Details of any damage, defect or incorrect item, with photographs where reasonably helpful.

We will review your request and provide approval or an explanation if the request does not meet the applicable return conditions. Approved returns will receive shipping instructions and any applicable label information.

Please contact us before sending a return so we can identify your order and provide the correct instructions. Sending a parcel without contacting us may delay processing. This procedure does not remove rights available under applicable law.

4. RETURN ADDRESS

For approved returns, use the address confirmed in your return instructions:

Ladderjoy Returns

2604 Elk Horn Dr

Little Elm, TX 75068

United States

Please do not send returns to the address printed on the original shipping package unless we expressly instruct you to do so.

Returns are shipped by mail or carrier according to the instructions we provide.

5. RETURN SHIPPING AND LABEL COSTS

Change-of-mind returns

Customers are responsible for return shipping costs for change-of-mind returns.

If we provide a return shipping label, we will disclose its exact cost before you agree to use it. The actual label cost will be deducted from your refund.

You may instead purchase your own return shipping using the approved address and instructions. If you purchase your own shipping, we will not also deduct a return-label fee.

Please use a service with tracking and retain proof that the carrier accepted your parcel. Contact us if tracking shows a delivery problem so we can assist with the investigation.

Damaged, defective or incorrect items

For approved returns involving items that arrived damaged or defective, or items we sent incorrectly, we cover any required return shipping. We will provide a prepaid label or arrange another suitable return method without deducting return shipping costs from your refund.

Please contact us before paying for return shipping for these issues so we can arrange the appropriate method.

6. RESTOCKING FEES

We do not charge restocking fees for approved returns.

Return shipping costs and any return-label deductions are separate and are explained in the “Return Shipping and Label Costs” section.

We do not deduct payment-processing fees from customer refunds.

7. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order after delivery and contact info@ladderjoy.shop promptly if an item is damaged, defective or incorrect.

Include your order number and details of the issue. We may request reasonable supporting information to assess the problem.

We will arrange an appropriate resolution, such as a replacement, repair or refund, based on the circumstances and applicable law. Where a return is required for an approved claim, we cover the return shipping.

The ordinary change-of-mind conditions and final-sale restrictions do not remove applicable remedies for these issues. Delayed reporting does not automatically remove your statutory rights.

8. SALE AND FINAL-SALE ITEMS

Discounted and sale items are eligible for returns under our standard 30-day return policy unless clearly marked “Final Sale” before purchase.

Items marked “Final Sale” cannot be returned or exchanged because of a change of mind.

This restriction does not apply to items received defective, damaged or incorrect, and does not limit rights available under applicable consumer law.

9. EXCHANGES

We do not offer direct exchanges for change-of-mind requests.

To obtain a different item, request a return under this policy and place a separate order for the replacement item. The new order is subject to current pricing and availability.

Replacements arranged to resolve a damaged, defective or incorrect item are handled separately under the “Damaged, Defective or Incorrect Items” section.

10. INSPECTION AND REFUND TIMING

We will inspect your returned item and notify you whether your refund is approved within 5 business days after it arrives at the designated return facility.

If your refund is declined, we will explain the reason and the available next steps.

For approved returns, we will initiate the refund to your original payment method within 2 business days after approval.

If we approve a refund without requiring a return, we will initiate it within 2 business days after approval.

Your bank or payment provider may require additional time to credit the refund, typically up to 10 business days after we initiate it. Processing times can vary.

If you have not received your refund within 10 business days after our refund confirmation, please contact info@ladderjoy.shop so we can help check its status.

Business days are Monday through Friday, excluding U.S. federal holidays.

11. REFUND AMOUNT AND DEDUCTIONS

For approved returns, we refund the amount actually paid for the returned items after discounts, together with the applicable sales tax refundable under law.

Change-of-mind returns

Original shipping charges paid at checkout are non-refundable unless required by law.

If you choose to use a return label we provide, its actual shipping cost will be deducted from your refund. We will disclose the exact label cost before you agree to use it.

If you purchase your own return shipping, we will not also deduct a return-label fee.

Damaged, defective or incorrect items

For approved refunds involving items that arrived damaged or defective, or items we sent incorrectly, we refund the affected items and applicable sales tax, plus any original shipping charge attributable to those items.

We cover any required return shipping without deductions.

All approved refunds

We charge no restocking or payment-processing fees.

For orders shipped free of charge, we do not deduct our original outbound shipping cost.

Partial returns are refunded only for the returned items, their applicable taxes and any other amounts refundable under this policy or applicable law.

We will provide a breakdown of your refund and any deductions.

12. ORDER CANCELLATIONS AND DELIVERY PROBLEMS

If you wish to cancel an order, contact info@ladderjoy.shop promptly. We will confirm whether the order can still be canceled before dispatch.

If we confirm cancellation before dispatch, we will refund the payment collected for the canceled items, including associated shipping charges and applicable taxes.

If an order has already been dispatched, we will explain the available return options.

Contact us if an order has not arrived or tracking shows a delivery problem. We will investigate and provide an appropriate resolution under the purchase terms and applicable law. You do not need to return an item that you never received.

13. YOUR CONSUMER RIGHTS

This policy does not exclude or limit rights or remedies that cannot lawfully be excluded.

The 30-day change-of-mind return window does not replace any applicable warranty rights or remedies for defective, damaged, incorrect or undelivered goods.

14. CONTACT US

Ladderjoy (ladderjoy.shop) is operated by FLIP BM MARKETING LLC.

Website: ladderjoy.shop

Email: info@ladderjoy.shop

Phone: +1-206-638-1535

Support hours: Mon – Fri (9:00 AM to 6:00 PM)

Please contact us before sending a return so we can provide approval and the correct shipping instructions.