Shipping Policy

Ladderjoy (ladderjoy.shop) is operated by FLIP BM MARKETING LLC. This policy explains how we process, ship and deliver orders placed through ladderjoy.shop.

1. DELIVERY DESTINATIONS

We offer shipping to all 50 United States, including Alaska and Hawaii, subject to the product and shipping-service availability disclosed before purchase.

Delivery to PO boxes, US territories and APO/FPO addresses is available only where the applicable product and shipping service support the destination. Any restrictions or different delivery estimates will be shown before you place your order.

We do not currently offer delivery to countries outside the United States.

If we discover that an accepted order cannot be delivered to your address, we will contact you to arrange an agreed alternative or cancel the affected order and refund the payment collected for it.

2. HOW WE FULFILL ORDERS

We use both our own-stock fulfillment and dropshipping through third-party suppliers.

Depending on the product, an order may ship from a warehouse in the United States or directly from a supplier in China. The applicable shipping origin will be identified on the product page before purchase.

A product shipping from China does not mean we offer delivery to international destinations.

Items in the same order may come from different locations and arrive in separate parcels. Ladderjoy remains your contact for shipping assistance and responsible for its obligations as the seller.

3. PROCESSING TIME

Orders are normally processed within 1–3 business days after we receive a completed order and successful payment authorization.

Processing includes preparing the order for dispatch. It is separate from the carrier’s transit time.

Business days are Monday through Friday, excluding U.S. federal holidays. Product-specific processing differences, including any relevant supplier closures, will be disclosed before purchase.

If an issue prevents us from dispatching within the stated processing timeframe, we will notify you as described in the “Shipping Delays” section.

4. TRANSIT TIME AND TOTAL DELIVERY ESTIMATE

Our standard United States delivery estimates are:

• Processing time: 1–3 business days.
• Transit time: 5–10 business days after the carrier accepts the parcel.
• Estimated total delivery time: 6–13 business days.

These estimates apply unless a different timeframe is clearly disclosed for the product and destination before purchase.

Creating a shipping label does not mean the carrier has received the parcel. Transit time begins when the carrier accepts it.

Delivery estimates are not guaranteed arrival dates. Actual timing can be affected by weather, carrier disruption, customs processing or other circumstances. These possibilities do not remove our obligations concerning shipping promises, delay notices or applicable consumer rights.

5. SHIPPING CHARGES

Applicable shipping charges are shown before payment in checkout. Charges may depend on the product, delivery address and available shipping service.

If an offer includes free shipping, that will be identified in the offer and reflected at checkout. Free shipping applies only where expressly offered.

The order total, including shipping charges and applicable taxes collected by us, is displayed before you complete the purchase.

If an order is split into multiple parcels, we will not add shipping charges beyond those you agreed to at checkout without your express agreement.

6. SHIPMENTS FROM CHINA AND IMPORT CHARGES

Products shipped from China may require customs clearance before delivery in the United States. Routine customs processing must be considered in the delivery estimate shown for the product.

Any import duty, customs fee or related charge for which the customer will be responsible must be clearly disclosed before purchase. We will not impose an undisclosed import charge after checkout.

Contact info@ladderjoy.shop if a carrier requests an unexpected import payment so we can investigate and resolve the issue.

7. ORDER TRACKING

When your order ships and tracking information becomes available, we will email you the carrier name, tracking number and a link to track your shipment.

Tracking updates may not appear immediately. A “label created” status generally means a label has been prepared and does not, by itself, confirm carrier acceptance.

If your order ships in multiple parcels, we will provide separate tracking details for each parcel.

For tracking questions or delivery delays, contact info@ladderjoy.shop with your order number.

8. SHIPPING DELAYS

If we cannot dispatch your order within the promised timeframe, we will notify you, explain the delay, provide a revised shipment date where available, and offer the option to accept the delay or cancel the unshipped items for a full and prompt refund of the amounts paid for them.

We will obtain any consent required by applicable law rather than treating silence as consent where express consent is required.

If we cannot provide a supportable revised dispatch date or obtain the required consent, we will cancel the affected unshipped items and issue the required refund.

If a parcel is delayed after dispatch, contact us so we can investigate with the supplier or carrier and explain the available resolution. We will not require you to resolve supplier or carrier problems on your own.

9. MISSING OR UNDELIVERED PARCELS

Contact info@ladderjoy.shop if your order has not arrived within the stated delivery estimate or tracking indicates a delivery problem.

If tracking shows delivery but you cannot locate the parcel, check the delivery location, household members and any building reception area, then contact us promptly.

We will investigate the circumstances and provide an appropriate resolution, including replacement or refund where required by the purchase terms and applicable law.

A delivered tracking status does not automatically remove your rights or end our responsibility to investigate.

10. DAMAGED OR INCORRECT ITEMS

If an item arrives damaged, defective or incorrect, contact info@ladderjoy.shop with your order number and details of the issue.

Photographs of the item and packaging may help us assess the problem. Retain the packaging where reasonably possible, but missing packaging alone does not remove applicable consumer rights.

We will arrange an appropriate resolution under our Return and Refund Policy and applicable law. For approved claims, we cover any required return shipping.

11. DELIVERY ADDRESS CORRECTIONS

Please check your delivery address carefully before completing checkout.

If you discover an error, contact us immediately. We will explain whether a correction is still possible. Changes cannot always be made after dispatch.

If a parcel is returned because of an incorrect address, failed delivery or refusal, we will contact you to discuss the circumstances and available options.

Any proposed additional shipping cost will be explained and agreed with you before reshipment. We will not charge you to correct a delivery error caused by us or our fulfillment providers.

12. ORDER CANCELLATIONS

To request cancellation, contact info@ladderjoy.shop promptly.

If we can stop the order before dispatch, we will confirm cancellation and refund the amounts paid for the canceled items, including applicable taxes and associated shipping charges.

Once dispatched, cancellation may no longer be possible. We will explain the return options under our Return and Refund Policy.

13. RETURNS AND REFUNDS

Our Return and Refund Policy explains return eligibility, the 30-day return-request window, return shipping costs and refund processing.

Do not use the address on the original parcel as a return address unless we expressly instruct you to do so. Contact us first for the approved return instructions.

An item that was never delivered does not need to be returned before we can address a non-delivery claim.

14. CONTACT US

Ladderjoy (ladderjoy.shop) is operated by FLIP BM MARKETING LLC.

Website: ladderjoy.shop

Email: info@ladderjoy.shop

Phone: +1-206-638-1535

Support hours: Mon – Fri (9:00 AM to 6:00 PM)

Please include your order number when contacting us about shipping or delivery.